Terms and Conditions

Please note this tour requires you to attend the location as seen on the booking site.
1. Scheduled Tour Time
While the ghosts aren’t concerned with how time moves for us, for the sake of a great experience for everyone its important that everyone is there for the scheduled departing time. We can’t accommodate late comers and you will miss way too much.
​2. Children
While children may be interested in some of the content (we can tailor a tour for kids – however Guardians will have to come along), we recommend no younger than 8. The content and themes have heavy themes of death (as this how ghosts are created and the history we’re delving into is this type.) Guardians must accompany all persons under 16.
3. Refund Policy
You can cancel your tour 24 hours prior to the tour for no fee.
You can always email us at hauntedhillstours@gmail.com
The only conditions that we will refund tickets without hesitation is cancellation due to Bushfire determined by the Tour Operator, Haunted Hills Tours, in conjunction with CFA advice.
You can check out our returns policy here.
4. Tours run in all weather conditions

Yes, we have umbrellas to share. We suggest you wear weather appropriate shoes and clothes for your own comfort. 

5. Tours cancelled by Haunted Hills Tours

In the unlikely event that a tour is cancelled, guests will be notified immediately and offered the choice of another date or another tour. Full paying customers will also be offered the choice of a refund. We cannot be held responsible for any transportation, accommodation, loss of earnings or any other associated costs the guest has incurred due to cancellation of our tours.

6. Bookings

​In order to keep tour prices low and ensure guests are serviced in the fairest manner,  places cannot be held for tours without full payment. If a tentative booking is made, the place will be given to guests who makes full payment first. Bookings are not confirmed until full payment is received. Only a quota of discounted tickets are allocated to each session please bare this in mind when booking and book well in advance to avoid disappointment.

7. Confirmation and attending the tour
The payment confirmation you receive from Bookeo is enough to confirm your place on the tour. The tour guide will know they’re expecting. The sale of tickets closes one hour before the tour commences, no cash will be taken on the night. Ensure you’ve paid prior to attending, and have confirmation (if you paid via another method as organised by Haunted Hills Tours (or authorised agent).
8. Guest Conduct

We want everyone to have a great time, and in order to ensure the safety and comfort of all guests, any guest under the influence of alcohol or other substances may be refused admission without a refund. Any guest that does not follow tour guide instructions or behaves inappropriately towards tour guides, other guests and staff during a tour will be asked to leave the tour without a refund.

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