Please note this tour requires you to attend the location as seen on the booking site.
1. Scheduled Tour Time
3. Refund Policy
4. Tours run in all weather conditions
Yes, we have umbrellas to share. We suggest you wear weather appropriate shoes and clothes for your own comfort.
5. Tours cancelled by Haunted Hills Tours
In the unlikely event that a tour is cancelled, guests will be notified immediately and offered the choice of another date or another tour. Full paying customers will also be offered the choice of a refund. We cannot be held responsible for any transportation, accommodation, loss of earnings or any other associated costs the guest has incurred due to cancellation of our tours.
In order to keep tour prices low and ensure guests are serviced in the fairest manner, places cannot be held for tours without full payment. If a tentative booking is made, the place will be given to guests who makes full payment first. Bookings are not confirmed until full payment is received. Only a quota of discounted tickets are allocated to each session please bare this in mind when booking and book well in advance to avoid disappointment.
7. Confirmation and attending the tour
8. Guest Conduct
We want everyone to have a great time, and in order to ensure the safety and comfort of all guests, any guest under the influence of alcohol or other substances may be refused admission without a refund. Any guest that does not follow tour guide instructions or behaves inappropriately towards tour guides, other guests and staff during a tour will be asked to leave the tour without a refund.